#Ivr

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Юлия Трошкина

22 мая

Как распределять чаты в Битрикс24 между отделами, если у вас 1 номер?

Прорабатывала для клиента такое решение. В компании есть отдел продаж и есть отдел сопровождения. При этом в отделе продаж есть смены и в отделе сопровождения есть смены. И есть один номер телефона для мессенджеров - WhatsApp* (Wazzup/ChatApp) и Telegram. На оба отдела :) Как распределить чаты?

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Астра Пейдж Контакт-центр

4.03.2022

Все, что вы хотели знать об IVR (и немного больше)

«‎Добрый вечер, Александр. Вас приветствует служба поддержки. Чтобы узнать баланс на карте, нажмите 1». Знакомая история? Какие чувства она вызывает: может, раздражает голос, слишком громкая мелодия или же в меню нет опции связи с оператором?
То, что мы привыкли именовать «‎роботом», корректно называется Interactive Voice Response (IVR). Сервис…

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